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COVID19 Information

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Exchange Bank of Northeast Missouri and COVID19

 

UPDATE January 11, 2021

All branch lobbies of Exchange Bank of Northeast Missouri are now open with normal business hours. Thank you for your patience and understanding as we do our best to keep our employees and customers safe. 

UPDATE November 4, 2020

Effective today, November 4, 2020, the lobbies of all Exchange Bank of Northeast Missouri branches will be closed until further notice.

Our drive-up windows are open.

Appointments for opening new accounts or IRAs, access to your safe deposit box or to meet with a loan officer will gladly be taken over telephone. Click here for phone numbers to all branches.

We encourage you to bank from home using our FREE online banking, mobile app and mobile deposit capture services. If you need help enrolling or using these options, please call your local branch.

We appreciate your understanding as we do our best to keep our employees and customers safe. 

UPDATE September 16, 2020

The Queen City Branch is now open for Drive-Up Banking ONLY. All customers wishing to come inside the branch lobby will need to call ahead and set an appointment.

Thank you for your understanding as we do our best to keep our employees and customers safe.

UPDATE August 28, 2020

UPDATE: June 1, 2020

All Exchange Bank of Northeast Missouri branch lobbies will reopen to customers on Monday, June 1, 2020. Sneeze guards, sanitization measures and social distancing requirements have been put into place in order to protect our employees and our customers. If you are wearing a mask, you may be asked to briefly pull it down in order to verify your identity. 

Exchange Bank of Northeast Missouri takes the health of its employees and customers very seriously.  In light of the growing concerns surrounding the spread of the Coronavirus (COVID-19), we want to assure you that we have an extensive and detailed plan in place to make sure that we provide you with all your essential banking services. 

In an effort to encourage and support the practice of social distancing beginning Thursday March 19, 2020 our lobbies will be closed and will be available to customers by appointment only.  Appointments for opening new accounts or IRAs, access to your safe deposit box and to meet with a loan officer will gladly be taken by telephone.   

DRIVE UP WINDOWS AT ALL LOCATIONS WILL BE OPEN

8 A.M. TO 5 P.M. MONDAY -THURSDAY

8 A.M. TO 6 P.M. ON FRIDAY

8 A.M. – NOON ON SATURDAY

Exchange Bank of Northeast Missouri also has FREE ONLINE BANKING, MOBILE APPS, AND DEPOSIT CAPTURE available to customers allowing you to bank from home – IF YOU NEED HELP SETTING THESE UP PLEASE CALL ANY BRANCH LOCATION.

We are committed to maintaining our business operations and support of our communities during this time of uncertainty. If you have any questions or concerns, please contact any branch location.

In response to the recent COVID19 situation, Exchange Bank of Northeast Missouri President, Paula Fox issued the below message on March 17, 2020:

Exchange Bank of Northeast Missouri values the health, safety and overall well-being of our customers, employees and communities we serve. With the growing emphasis on COVID19, I want to assure you we are taking steps to ensure your health and safety when you visit any of our bank branches. We are here to serve our customers, and should any changes be made in our hours of operation or services provided, notification will be given. As a reminder, Exchange Bank of Northeast Missouri offers several ways to access your accounts and meet your banking needs without visiting a branch including:

  • Online and Mobile Banking: Businesses and Individuals can check balances, pay bills, view account history and transfer funds. Customers can deposit checks using our EBNEMO Mobile Banking App. Download the app today from your App Store or visit https://www.ebnemo.com/personal/online-mobile-banking for more information.
  • ATMS: Get cash, transfer funds and check account balances. For a complete list of EBNEMO ATMS visit: https://www.ebnemo.com/locations
  • 24 Hour Voiceline Banking: Call 1-888-696-6896 for balance inquiries, account history and to transfer funds.

In the days to come, should you wish to discuss your financial needs, please feel free to reach out to us. As a community bank, we realize the impact COVID19 may have on our small business owners, customers and neighbors. Together we can work through this and hopefully come out stronger and healthier in the end.

Paula Fox

President/CEO

AVOID COVID19 SCAMS!

Many criminals are taking advantage of the current Coronavirus situation. Here are some tips to help you keep the scammers at bay:

  • Don’t click on links from sources you don’t know. They could download viruses onto your computer or device.

  • Watch for emails claiming to be from the Centers for Disease Control and Prevention (CDC) or experts saying they have information about the virus. For the most up-to-date information about the Coronavirus, visit the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).

  • Ignore online offers for vaccinations. There currently are no vaccines, pills, potions, lotions, lozenges or other prescription or over-the-counter products available to treat or cure Coronavirus disease 2019 (COVID-19) — online or in stores.

  • Do your homework when it comes to donations, whether through charities or crowdfunding sites. Don’t let anyone rush you into making a donation. If someone wants donations in cash, by gift card, or by wiring money, don’t do it.

Visit the Federal Trade Commission’s website and learn more about Coronaviurs Scams and how to avoid becoming a victim.